Terms and conditions

1. INTRODUCTION

We welcome you to our website: www.woouf.com. The hereby document holds the conditions under which the use of this website is regulated. Terms and conditions apply, on the one hand, to WOOUF SL,  limited liability society  with CIF: B65795833, registered in the trade register of Barcelona in volume 43209, Folio 155, Sheet B427028, 1st,,(located in Calle Pujades n. 77-79, 3ª Planta, Local 8B, 08005 Barcelone, Spain) and, on the other, to the person/s whom acquire through our web any product/service.

Woouf reserves the right to revise and modify the hereby conditions at any moment, therefore the Buyer must always read them before placing an order.

2. COSTUMER SERVICE

For any doubts or querys, or if you would like to receive more information about our services and/or products, feel free to contact us:

- by telephone: +34 93 309 35 53

- by e-mail: info@woouf.com

3. THE ORDER

All orders presuppose acceptance of prices and product description. Product orders are subject to availability and, in this sense, if the product ordered is not in stock or available, the Buyer will be informed in short notice and will be given the possibility to change the order or cancel it and request the refund of all costs paid.

To place an order, the Buyer will have to use the buy online method. Once the purchase has been completed, the Buyer will receive an e-mail acknowledging receipt of his/her order (Order Confirmation).

Woouf reserves the right to cancel any order if some anomaly was observed in the order placement or if the information given by the Buyer was not filled out correctly.

4. PRICES AND PAYMENT

All prices indicated in this website are in shown in Euros and include VAT, excluding shipping costs, which will be added to the total cost of the order, depending on item and delivery location.

Shipping costs are calculated automatically at our e-shop. For any query the Buyer desires to place on this subject, contact us sending an e-mail to sales@woouf.com.

All products are subject to change of price at any moment, although price modifications will not affect orders already confirmed by us.

Products will remain propierty of Woouf until the payment has been confirmed.

If your purchase is done through our e-shop, all orders must be paid exclusively in Euros and using PayPal system. If the purchase is done by e-mail, the payment must be made through bank transfer. Maximum security is guaranteed for both payment methods.

5. DELIVERY

Orders will be delivered at the address provided by the Buyer as soon as possible: within 3 to 5 working days for deliveries inside the EU and within 7 to 20 days for countries outside the EU, always subject to stock availability.

We do not have our own logistic company; Woouf hires a delivery service therefore we do not make ourselves responsibles for any delays or complications in the delivery of your purchase.

A delivery delay of your order will, under no circumstance, justify any claim for damages, present or future, direct or indirect.

Meanwhile the customer has a right of withdrawal within 24 hrs maximum.

6. CHANGES AND REFUNDS

6.1 Changes:

.In order to change a product: you have 7 days from the date of arrival of your purchase to inform us by e-mail of a change of product, sending an e-mail to  sales@woouf.com indicating the product you wish to change and the reason why you wish to change it. Any change will only be accepted when the item/s are in perfect conditions with its original packaging. All changed products will be sent to the following address: c/ Pujades nº 77-79, Planta 3 Local 8C, 08005 Barcelona, España. Any exchange of an item for a different item will generate extra costs will be charged to the client.

6.2 Refund:

In order to return a product: you have 7 days from the date of arrival of your purchase to inform us by e-mail of the return of a product, sending an e-mail to sales@woouf.com indicating the product you wish to return and the reason why you wish to return it. The return of a product will only be accepted when the item/s are in perfect conditions with its original packaging. All returned products will be sent to the following address: c/ Pujades nº 77-79, Planta 3 Local 8C, 08005 Barcelona, España. Extra costs will be charged to the client.

All of our products have estimated colors and measures, thereby the Buyer should always read carefully the information on each model and, if any queries should be made, please contact us by sending an e-mail to sales@woouf.com, since the shipping costs will be assumed by the Buyer.

7. RESPONSABILITY AND EXONERATION OF RESPONSABILITY

Woouf only takes full responsibility, subject to any purchase acquired through its website, of the selling price of its products. We exonerate any responsibility due to indirect damages derived from the use of Internet, such as server breakdown, spyware intrusion or presence of computer virus or any other factor beyond our control, in accordance with the current jurisprudence.

8. WEBSITE CONTENT PROPIERTY

All images, pictures, illustrations, designs and any other element conforming this website is exclusive propierty of Woouf. Respecting this, the use, copy, modification, publication or distribution of this content is absolutely forbiden without previous authorization of Woouf.

9. DURATION

The hereby terms and conditions should be applied all throughout active services offered by Woouf

 

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